Prewitt Homestead Store Policy

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Thank you for supporting Prewitt Homestead. We strive to ensure a positive shopping experience and high-quality products for our customers. Please review our store policies below.

Shipping Policy

• Processing Time: Orders are processed within 2-3 business days.

• Shipping Methods: We use reliable carriers to deliver your orders promptly.

• Shipping Costs: Calculated at checkout based on your location and order weight.

• Delivery Time: Delivery times may vary depending on your location, but most orders arrive within 5-7 business days.

• Local Pickup: If you are local, we offer free pickup in, Pooler, GA 31322. Select this option during checkout, and we will notify you when your order is ready.

Returns and Refunds

• Eligibility: Returns are accepted within 14 days of delivery for unused and unopened items in their original condition.

• Process: To initiate a return, contact us at prewitthomestead@gmail.com. Once approved, ship the item back to us at your expense. Include proof of purchase.

• Refunds: Refunds will be issued to your original payment method within 5-7 business days after receiving and inspecting the returned item.

• Non-Returnable Items: Perishable goods (e.g., honey, elderberry tinctures) and custom orders are non-returnable.

Damaged or Defective Items

• If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We will work to resolve the matter promptly.

Cancellations

• Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations are not guaranteed.

Privacy Policy

• Your privacy is important to us. We do not share your personal information with third parties, except as necessary to fulfill your order.

Contact Us If you have questions or concerns, reach out to us:

• Email: prewitthomestead@gmail.com

• Phone: 912.631.2112

We appreciate your business and look forward to serving you!